FAQ
You've got questions, we've got Answers. If not then send us an e-mail.
Do you ship Internationnaly?
YES, we ship all orders outside the USA via USPS International for a flat rate of $31.95. Transit time is usually 7-10 days.
Do any of your products contain nano particles?
No, we do not use any nano sized particles.
Are your ingredients really organic?
All ingredients stated as being organic are certified organic through the USDA. Many ingredients we use are grown organically but come from small family farms who cannot afford to get the facility certified organic which is an expensive process. Those ingredients are not marked as
Can I get free samples?
We occassionaly offer free samples with purchases but it is dependent on on the amount of orders we get since sample sizes slow down our shipping speed. When we have them in stock it is shown in our New Products category.
Can I return an Item if I don't like the color?
Please see our shipping and returns page for more information.
How do I use the foundation primer?
For more information on how to use a specfic product check out our Blog full of beauty tips and how to's for all our many popular products. You can also call us at 210.659.7992.
What do I do if a product arrives melted or frozen?
Please see our Summer/Winter Shipping policy page for more information.
I would like to place my order over the phone, who do I call?
Call us at 210-659-7992 during our customer service hours.
Can I order a product that is Out Of Stock?
Yes, but ordering a product that is currently out of stock will delay your order by an additional 3-5 business days depending on our production schedule. Call us at 210-659-7992 if you would like to know exactly how many days your order will be delayed.
I would like to buy your products locally, where can I buy them?
See our list of retail locations to find a store near you.
